These terms govern use of the Asteria Cloud service, operated by [TO COMPLETE — registered name, legal form, company number, registered address] (“Asteria”, “we”). By accessing the service you accept them. If you access it on behalf of an organisation, you represent that you are authorised to bind it.
1. What the service is
Asteria Cloud is an online AI-assisted document analysis service. It lets you converse with an agent, upload documents and question them in natural language, create agents and skills, share workspaces within an organisation, and connect third-party services.
The service evolves. We may add, change or withdraw features; the removal of a material feature is announced with reasonable notice.
2. Access and accounts
Access is opened by the customer organisation, which administers its members’ accounts, their permissions and their shared access. An individual access is personal: you are responsible for keeping your credentials confidential and for actions taken from your account.
You must tell us without delay about any unauthorised use you become aware of.
The service is intended for professional use and is not offered to people under 16.
3. Acceptable use
You agree not to use the service to:
- break the law, or infringe the rights of others, including intellectual property rights;
- upload content you have no right to have us process;
- attempt to reach data, accounts or organisations other than those opened to you, or circumvent any technical isolation measure;
- impair the availability or integrity of the service, including through plainly disproportionate automated load;
- re-identify individuals, or generate unlawful, deceptive or harassing content;
- extract the service’s outputs at scale in order to train a competing model.
Processing special categories of data within the meaning of Article 9 GDPR (health, opinions, biometric data and so on) is your organisation’s responsibility and presupposes that it has carried out the assessments the law requires.
4. Your content
You — or your organisation — keep all rights in the content you put into the service and in the answers it produces. We acquire no ownership in that content.
You grant us a licence strictly limited to hosting, processing, indexing, displaying and transmitting that content, solely to provide the service and for as long as providing it requires.
We do not use your content to train models. How content is transmitted to model providers is described in §3 of the privacy policy, which distinguishes three configurations with different legal regimes.
5. Generated answers: what to expect from them
This is the most important clause in this document.
Answers are produced by language models from your content and, where applicable, external sources. They can be inaccurate, incomplete or misleading, including when they read as confident and cite sources. The service warrants neither the accuracy, nor the completeness, nor the currency of answers, and two identical requests may produce different results.
Accordingly:
- Verify before you act. Answers are an aid to analysis, not a source of truth. Any decision with consequences must rest on human verification of the sources.
- No professional advice. The service provides no legal, medical or financial advice, and no regulated service of any kind.
- Actions on connected services. Where an agent is authorised to act on a third-party service you have connected, those actions have real effects. The service asks for your approval before consequential operations; that approval binds you.
6. Third-party services and connectors
You may connect third-party services (Google or Microsoft, for example). In doing so you represent that you hold the necessary authorisations, including under your organisation’s internal rules.
Those services remain governed by their own terms and policies. We are not answerable for their availability, their changes, or the consequences of their revoking access. You can remove a connection at any time.
Your organisation may choose to supply its own model-provider credentials; where it does, the contractual relationship with those providers, including its costs and limits, is its own.
7. Availability and maintenance
We use reasonable efforts to keep the service available, without warranting uninterrupted operation. Interruptions may result from maintenance, technical change, an incident, or a supplier’s failure.
Any quantified service-level commitment applies only if it appears in a separate written contract with your organisation.
We may suspend access without notice in the event of a demonstrated security risk, a clear breach of §3, or a legal obligation; we inform the organisation concerned as soon as reasonably possible.
8. Fees
Access is governed by the contract with your organisation. Pricing terms — subscription, usage credits, included thresholds — are those of that contract, which prevails over anything stated in the service.
Where your organisation supplies its own model-provider credentials, the corresponding costs are billed directly by those providers and do not pass through us.
9. Term, termination and what happens to data
These terms apply for as long as you use the service.
Your organisation may close your access at any time. At the end of the contractual relationship, content is deleted according to the periods set out in the privacy policy. Before then, your organisation may request an export of its data in a structured, commonly used format.
Content you contributed to a shared space remains available to your organisation after you leave: it belongs to the organisation.
10. Confidentiality
Each party undertakes not to disclose the other’s confidential information learned through use of the service, and to use it only to perform these terms. That undertaking survives for two years after the relationship ends.
The technical measures we apply to your content are described in §8 of the privacy policy.
11. Warranties and liability
The service is provided “as is”. To the extent the law permits, we exclude all implied warranties, in particular of fitness for a particular purpose or of result.
We are liable only for proven fault, and only for direct damage. Save in cases of gross negligence or wilful misconduct, our liability is capped at the amounts paid by your organisation for the service during the twelve months preceding the triggering event.
We are not liable for indirect damage, in particular loss of business, loss of opportunity, loss of data resulting from a deletion you instructed, or reputational harm, nor for the consequences of a decision taken on the basis of a generated answer without the verification required by §5.
Nothing in this document excludes liability that cannot be excluded under French law.
12. Changes
We may change these terms. Any material change is signalled by updating the effective date and by a notice in the service. Continued use after that notice constitutes acceptance.
13. Governing law and jurisdiction
These terms are governed by French law. In the event of a dispute, and failing amicable resolution within thirty days of the first written claim, the courts having jurisdiction over Asteria’s registered office have exclusive jurisdiction, including where there are several defendants or a third-party claim.
14. Contact
[TO COMPLETE — contact e-mail address] · [TO COMPLETE — registered postal address]